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Privacy, Terms and Account Rules for cuci2you Malaysia

We keep your account details, deposit records and withdrawal history protected under Malaysia data-privacy standards.

Malaysia data-privacy complianceClear account termsSecure transaction recordsTransparent policy updates

How We Handle Your Data and What You Agree To

cuci2you Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to our lobby depends on local law and is available where local law permits. We collect your contact details, payment method (Touch 'n Go, GrabPay, Boost or FPX), deposit and withdrawal timestamps, game-session logs, and device information to run your account and meet anti-fraud requirements.

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We do not sell your data to third parties. We store transaction records for seven years to satisfy audit obligations, and we delete inactive-account data after three years unless local law requires longer retention. You can request a copy of your data or ask us to
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correct inaccuracies by contacting support. Cookies track your login state and game preferences; you can disable non-essential cookies in your browser without losing access to the lobby. We update these policies when regulation changes and we will notify you by email or in-app banner thirty days
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before any material change takes effect. By continuing to use cuci2you after that notice period you accept the new terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACT

Reach Us About Privacy or Account Terms

If you have questions about how we use your data, want to update your contact details, or need clarification on any clause in our terms of service, our support team is here…

Live Chat Open the chat widget at the bottom right of any page and select Legal Enquiries from the menu. Our agents respond within two minutes during business hours and can pull up your account record to answer specific questions about data storage, cookie usage, or withdrawal-verification procedures.

Email Support Send your privacy or terms question to our compliance inbox and include your registered email address so we can locate your account. We reply within twenty-four hours on weekdays with a detailed answer and, where relevant, a timestamped record of the data we hold or the policy clause that applies.

Policy Portal Log in to your account dashboard and navigate to Settings then Legal Documents to download the current terms of service, privacy policy, and cookie notice in PDF format. You will also see a change log that lists every update we have made since you registered, with effective dates and a plain-language summary of what changed.

DATA PRACTICES

What We Keep, Why We Keep It, and How You Control It

We store only what we need to run your account, process your deposits via Touch 'n Go or Boost, verify your withdrawals, and meet local audit requirements.

Transaction Logs

Every deposit and withdrawal generates a timestamped record that includes the payment method you chose (Touch 'n Go, GrabPay, Boost or FPX), the amount, and the clearing status. We keep these logs for seven years to satisfy financial audit and anti-fraud rules, and we encrypt them at rest so only authorised staff can access them during investigations.

Session Data

When you browse the lobby or play a game we log your device type, browser version, session duration, and which tables or slots you opened. This helps us troubleshoot loading issues, optimise mobile performance, and detect suspicious login patterns. Session data is anonymised after ninety days and deleted entirely after one year.

Cookie Policy

We use essential cookies to keep you logged in and remember your language preference, plus optional analytics cookies to measure page-load speed and lobby navigation. You can block the optional ones in your browser settings without losing access to your account or any game. The cookie banner on your first visit explains exactly which cookies do what.

Account Security

Your password is hashed with bcrypt and never stored in plain text. Two-factor authentication is available in account settings and we recommend turning it on if you deposit frequently. We lock your account after five failed login attempts and send you an email with a reset link so no one else can guess their way in.

Data Export

Request a full copy of your data by opening a support ticket or using the Export My Data button under account settings. We compile a JSON file with your profile, transaction history, session logs, and any support-ticket correspondence, then email you a download link within forty-eight hours. The link expires after seven days for security.

Retention and Deletion

If your account stays inactive for three years with a zero balance we send a final reminder email and then delete your profile, contact details, and non-audit data six months later. Transaction records required by law remain archived for the full seven-year period even after account deletion. You can also request early deletion by contacting support and verifying your identity.

Legal and Privacy Questions We Hear Most

We ask for your email address, a password, and your preferred payment method (Touch 'n Go, GrabPay, Boost or FPX). We also record your device type and IP address to prevent duplicate accounts and detect fraud. You can add a phone number for two-factor authentication but it is optional.

We store transaction logs for seven years to meet local audit and anti-fraud requirements. After that period we delete them unless law enforcement or a regulator asks us to retain them for an ongoing investigation. Session data and game history are deleted after one year.

Yes. Log in to your account, go to Settings then Legal Documents, and click Export My Data. We will compile a JSON file with your profile, transaction history, session logs, and support tickets, then email you a secure download link within forty-eight hours.

We do not sell your data. We share transaction details with our payment processors (Touch 'n Go, GrabPay, Boost and FPX) to clear deposits and withdrawals, and we may disclose records to law enforcement if required by a court order. Game studios see only anonymised session data for performance analytics.

Open your account dashboard, click Settings, then edit your email address or payment preferences directly. If you need to correct a legal name or registered phone number for verification purposes, contact live chat with proof of identity and our compliance team will update your record within one business day.

We delete your profile, contact details, and session logs immediately. Transaction records stay archived for seven years to satisfy audit rules, then we delete those too. If you change your mind you can reopen your account within thirty days by logging in again; after that your data is gone.

We send an email to your registered address and display an in-app banner at least thirty days before any material change takes effect. The notice explains what is new and links to a side-by-side comparison of the old and new clauses. If you keep using cuci2you after the notice period you accept the updated terms.

Privacy, Terms and Account Rules for cuci2you Malaysia

Reach Us About Privacy or Account Terms

What We Keep, Why We Keep It, and How You Control It

Transaction Logs

Session Data

Cookie Policy

Account Security

Data Export

Retention and Deletion

Legal and Privacy Questions We Hear Most

01 What personal information does cuci2you collect when I register?

02 How long do you keep my deposit and withdrawal records?

03 Can I see what data you have about me?

04 Do you share my information with third parties?

05 How do I update or correct my account details?

06 What happens to my data if I close my account?

07 How will I know if your terms or privacy policy changes?

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