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Syarat Yang Mengurus Akaun Anda di cuci2you

These Terms & Conditions set out the rules that apply when you open and use your cuci2you account, covering everything from how deposits are processed to how disputes…

Terma Akaun & AksesDasar Deposit & PengeluaranHak & Tanggungjawab PenggunaPenyelesaian PertikaianUndang-Undang Tempatan Malaysia
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cuci2you Syarat Yang Mengurus Akaun Anda di cuci2you
HUBUNGI PASUKAN KAMI

Tiga Cara Menghubungi Kami Mengenai Terma

If any clause in these Terms & Conditions is unclear, or you believe a term has been applied incorrectly to your account, our support team is available to clarify and, where appropriate…

Live Chat Start a live chat session directly from your account dashboard for immediate clarification on any clause that affects your current transaction or account status. Available daily from 09:00 to 23:00 MYT.
E-mel Rasmi Send a detailed written query to our support e-mel address for terms-related matters that require documented responses or formal acknowledgement. We aim to reply within one business day on all terms queries.
Telegram Reach our support agents via our Telegram channel for quicker back-and-forth on terms questions, account eligibility under these conditions, or to request a copy of any prior version of this document.
BAGAIMANA KAMI MENGURUSKAN POLISI INI

Enam Perkara Yang Kami Lakukan Untuk Akaun Anda

Behind every clause in these Terms & Conditions is a concrete process — account security checks, data handling procedures and retention schedules that we follow consistently.

Keselamatan Data Akaun

Your account credentials and transaction history are stored on encrypted servers. We do not share your personal data with third parties except where required by applicable Malaysian law or to process your chosen payment method such as Touch 'n Go or GrabPay.

Penggunaan Kuki (Cookies)

We use session and analytics cookies to keep your account active and to understand how you navigate our platform. You can manage cookie preferences in your browser settings; some features may not function correctly if essential cookies are disabled.

Tempoh Penyimpanan Data

Account data, including transaction logs for deposits via Boost dan FPX, is retained for a minimum period required under applicable Malaysian financial regulations. After that period, data is securely purged unless a dispute or legal hold is active.

Pengesahan Pengeluaran

Every withdrawal request goes through an identity and account-ownership check before funds are released. This verification step protects your account from unauthorised withdrawal requests and we aim to complete it within the timeframe stated in our withdrawal policy.

Permintaan Perubahan Akaun

To request changes to registered personal details — such as your contact number or e-mel address — submit the request through live chat or e-mel with supporting identification. Changes are processed within two business days and confirmed to your registered contact.

Penyelesaian Pertikaian Rasmi

If you believe a term has been misapplied to your account, raise a formal dispute through our e-mel channel. We will acknowledge it within 24 hours and provide a written resolution or escalation path within five business days from acknowledgement.

Soalan Yang Kerap Ditanya Tentang Terma Ini

These are the questions we receive most often when account holders in Malaysia — including those accessing cuci2you from Kuching — want to understand how our Terms & Conditions apply to their specific situation. Each answer reflects our current policy as stated in the live version of this document.

If you do not agree with an updated term, you should stop using your account and contact us to initiate account closure. Continued use after an amendment is posted constitutes acceptance of the updated Terms & Conditions as a matter of policy.

The core Terms & Conditions apply equally to all payment methods. However, Touch 'n Go, GrabPay, Boost dan FPX each have their own provider terms that sit alongside ours. We are not responsible for the terms imposed by those payment providers on your use of their services.

Transaction records — including deposits and withdrawals — are retained for the minimum period required under applicable Malaysian financial regulations. You can request a statement of your account activity at any time by contacting our support team via e-mel.

Yes. Submit your request through our e-mel support channel, specifying the date in question. We will locate and provide the version that was in effect on that date, or confirm in writing if records for that specific period are no longer available.

Raise a formal dispute via our e-mel channel. Our team will acknowledge the complaint within 24 hours and deliver a written response or escalation path within five business days. You may also seek independent legal advice if the matter remains unresolved after our internal process.

Access to our platform depends on local law and is available where local law permits. It is your responsibility to confirm that accessing and using the platform complies with regulations applicable in your specific location within or outside Malaysia.

Material changes to these Terms & Conditions are communicated to your registered account before they take effect. We also update the effective date shown at the top of this page each time a change is made so you can track when the document was last amended.

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